Leadercamp on-demand: Crafting Digital Customer Experiences

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. In today’s rapidly evolving digital landscape, creating customer experiences that are convenient, intuitive, and that make transactions easy are more critical than ever to compete. This Leadercamp dives into the art and science of creating impactful digital customer experiences that engage, delight, and retain customers. From understanding customer needs via data and optimizing their journey across multiple touchpoints, to identifying and bridging gaps between digital and physical channels, leaders need to understand the key steps for delivering seamless, memorable interactions. We will delve into case studies and examples of how artificial intelligence can be leveraged to personalize and enhance these experiences, as well as lessons learned and success factors from the trenches of digital transformation. Join Suzanne Knight’s upcoming Leadercamp Crafting Digital Customer Experiences, where she will share practical, actionable strategies that can be applied to any industry.