Delighting Customers with Design Thinking

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. Design thinking is a customer-centric approach to determining how best to meet customer needs, and advocates early stakeholder engagement in the co-creation and development of solutions.  Design thinking enables organizations to create value by more effectively ideating to uncover a broader set of possible products and services to better meet customer needs, deepen customer and supplier relationships, and improve the design of digital experiences.