Microsoft 365 Support and Service Management

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. Microsoft 365 provides their users a number of support options, service-level agreements (SLAs), and health monitoring for their products and services. In this course, learners will gain insights into creating support requests, understanding SLAs, and using admin centers to manage service health. Begin by identifying support options like self-service resources, community support, and professional support, discover how to create a support request, and explore service level agreements (SLAs), outlining key components like uptime guarantees and response times. Finally, learn how to monitor service health using the Microsoft 365 admin center or the Microsoft Entra admin center, emphasizing the importance of regular monitoring and alerts. This course is part of a series designed to help you prepare for the Microsoft 365 Fundamentals (MS-900) certification exam.