Providing a Great Customer Experience

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. In the digital age, customer service has changed, with customers demanding seamless experiences and genuine human connections. This presents challenges and opportunities for service professionals. Mastering modern customer service requires understanding the balance between technology and human interaction. In this course, you'll learn how to meet changing customer expectations, manage information, build trust through interactions, and use AI while maintaining human connections. You'll gain practical strategies to deliver exceptional service experiences, fostering customer loyalty and recommendations.