Acting with Diplomacy and Tact

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.