Product Owner: Fulfilling Customer Needs & Expectations

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. As a Scrum Product Owner, one of your most important responsibilities is ensuring the product in development fulfills your customer needs and expectations. It is impossible to do that without understanding your customer, communicating effectively with them throughout the entire development life cycle, and playing the role of translator between the customer and the Scrum team. In this course, you'll learn about activities in product discovery and needs validation. You’ll discover how to identify your stakeholders and proven approaches for segmenting your customers. You’ll also explore elements and techniques for product discovery. Next, you’ll learn how to bridge the gap between the customer and the Scrum team with several techniques for connecting the two. Finally, you’ll learn best practices for facilitative listening, effective engagement techniques, ways to prioritize and work through conflicting customer needs, and techniques for ultimately facilitating decisions as a product owner with your customers and stakeholders.