ITIL® Service Strategy Concepts

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. It's critical for IT service providers to regularly evaluate and optimize their service design in light of their strategic goals. Service Strategy is a stage of the ITIL® Service Lifecycle that helps IT organizations create value for their organizations through their service management and assets. In this course you'll learn about fundamental service strategy concepts like internal and external services, and stakeholder groups. This course also covers service automation, strategy management, and service portfolio management. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management (ITSM). ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.