Leadercamp on-demand: Managing Conflict Series on Active Listening

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. The ability to manage conflict up, down, and across an organization is pivotal for success — and even survival—in today’s fragmented organizations. In this first Leadercamp in a three-part series on The Art and Discipline of Managing Conflict, renowned author and respected management consultant Howard M. Guttman will focus on the first crucial step in effective conflict management: developing your ability to listen like you’ve never listened before, especially in situations where a colleague’s needs are pressing. You will come away with deep insights into how to handle difficult conversations, listen more effectively, assert artfully, and show up more powerfully and transparently at those make-or-break moments of truth.