Maximizing Customer Service with AI

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. AI is transforming customer service by enabling personalized, efficient, and responsive customer interactions. In this course, you will explore the transformative impact of AI on customer service operations, enhancing both customer satisfaction and agent productivity. You will also learn about the diverse applications of generative AI (GenAI), including automated responses, sentiment analysis enhancement, and multilingual support, and how these technologies ensure consistent and high-quality customer experiences across various communication channels. The course also addresses the ethical implications and potential risks of using AI, providing strategies for data privacy, bias mitigation, and maintaining transparency. Additionally, you will examine emerging trends such as emotion recognition and the integration of AI with virtual and augmented reality to stay ahead in the evolving landscape of customer service. By the end of this course, you will be equipped to maximize customer service with AI, making data-driven decisions and creating delightful customer experiences.