Customer Empathy and Rapport Building

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. The ability to understand and connect with customers emotionally is what separates exceptional service from merely adequate support. Customer emotions drive loyalty, shape brand perception, and influence long-term business success. While technical knowledge and problem-solving skills are important, it's your capacity for emotional intelligence and genuine human connection that transforms routine interactions into meaningful relationships. In this course, you'll learn how to recognize and respond to customer emotions, deliver compassionate yet efficient support, build authentic rapport, and detect early signs of dissatisfaction before they escalate into larger issues.