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25.10.20

Customer Service: Adapting to Your Customers' Cues

Problem Solving: Generating Solutions

Getting started in Excel 365

Your Role in Workplace Diversity

Writing Effective E-mails and Instant Messages

Aligning Goals and Priorities To Manage Time

Rapport Building in Customer Service

Dealing with Customer Service Incidents and Complaints

Customer Service: Generating Effective Solutions

Customer Service: Fostering a Service Mindset

Getting started in PowerPoint 365

Getting started in Word 365 (2024)

Developing Emotional Intelligence

Navigating Other People's Emotions

Navigating the Workplace with Emotional Intelligence

Building Up Your Emotional Intelligence