a2fbd5bf-24b6-4a91-89dc-88737b378705's Credentials wallet • SkillSoft Digital Badges

25.12.4

Writing Effective E-mails and Instant Messages

Using Business Etiquette to Increase Your Professionalism

Sharpening Your Focus to Stay on Track

Problem Solving: Defining and Stating the Problem

Enhancing Communication through Listening

Being an Effective Team Member

Critical Thinking: Drawing Sound Conclusions

Keeping Business Calls Professional

Customer Service: Adapting to Your Customers' Cues

Dealing with Customer Service Incidents and Complaints

Using the Parts of Speech

Creating Well-constructed Sentences

Administrative Support: Working in Partnership with Your Boss

Administrative Support: Interacting Effectively with Colleagues

Administrative Support: A Positive Professional Image

Getting the Details Right: Spelling Basics