25.14.0

Transcript

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Date of Download:

July 3, 2025

Credentials

Name	Website	Issued On
Remaining Tactful and Diplomatic under Pressure.	www.skillsoft.com	Apr 25, 2023
How to Manage Difficult Conversations.	www.skillsoft.com	Apr 25, 2023
Release, Service Level, and Availability Management.	www.skillsoft.com	Mar 14, 2023
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Mar 13, 2023
Event, Incident, and Problem Management.	www.skillsoft.com	Mar 9, 2023
The Service Value Chain and General Management Practices.	www.skillsoft.com	Mar 1, 2023
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Feb 15, 2023
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Feb 7, 2023
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Jan 27, 2023
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Jan 26, 2023
Expert Insights on Measuring & Managing Performance.	www.skillsoft.com	Jan 17, 2023
Polishing Your Feedback Skills.	www.skillsoft.com	Jan 17, 2023
Dealing with Customer Service Incidents and Complaints.	www.skillsoft.com	Jan 13, 2023
Audience and Purpose in Business Writing.	www.skillsoft.com	Jan 10, 2023
Interacting with Customers.	www.skillsoft.com	Jan 4, 2023
Communicating Effectively with Customers.	www.skillsoft.com	Dec 27, 2022