25.13.24
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16 Credentials
1 Issuer
Remaining Tactful and Diplomatic under Pressure
Remaining Tactful and Diplomatic under Pressure
COURSE
COMPLETION
Remaining Tactful and Diplomatic under Pressure
April 25, 2023
Skillsoft
How to Manage Difficult Conversations
How to Manage Difficult Conversations
COURSE
COMPLETION
How to Manage Difficult Conversations
April 25, 2023
Skillsoft
Release, Service Level, and Availability Management
Release, Service Level, and Availability Management
COURSE
COMPLETION
Release, Service Level, and Availability Management
March 14, 2023
Skillsoft
Service Desk, IT Asset, Service Configuration, and Change Control Management
Service Desk, IT Asset, Service Configuration, and Change Control Management
COURSE
COMPLETION
Service Desk, IT Asset, Service Configuration, and Change Control Management
March 13, 2023
Skillsoft
Event, Incident, and Problem Management
Event, Incident, and Problem Management
COURSE
COMPLETION
Event, Incident, and Problem Management
March 9, 2023
Skillsoft
The Service Value Chain and General Management Practices
The Service Value Chain and General Management Practices
COURSE
COMPLETION
The Service Value Chain and General Management Practices
March 1, 2023
Skillsoft
The Guiding Principles of the Service Value System and Continual Improvement Model
The Guiding Principles of the Service Value System and Continual Improvement Model
COURSE
COMPLETION
The Guiding Principles of the Service Value System and Continual Improvement Model
February 15, 2023
Skillsoft
Key Concepts and the Four Dimensions of Service Management
Key Concepts and the Four Dimensions of Service Management
COURSE
COMPLETION
Key Concepts and the Four Dimensions of Service Management
February 7, 2023
Skillsoft
ITIL® 4 Foundation: Key Concepts of Service Management
ITIL® 4 Foundation: Key Concepts of Service Management
COURSE
COMPLETION
ITIL® 4 Foundation: Key Concepts of Service Management
January 27, 2023
Skillsoft
ITIL® 4 Foundation: Introduction
ITIL® 4 Foundation: Introduction
COURSE
COMPLETION
ITIL® 4 Foundation: Introduction
January 26, 2023
Skillsoft
Expert Insights on Measuring & Managing Performance
Expert Insights on Measuring & Managing Performance
COURSE
COMPLETION
Expert Insights on Measuring & Managing Performance
January 17, 2023
Skillsoft
Polishing Your Feedback Skills
Polishing Your Feedback Skills
COURSE
COMPLETION
Polishing Your Feedback Skills
January 17, 2023
Skillsoft
Dealing with Customer Service Incidents and Complaints
Dealing with Customer Service Incidents and Complaints
COURSE
COMPLETION
Dealing with Customer Service Incidents and Complaints
January 13, 2023
Skillsoft
Audience and Purpose in Business Writing
Audience and Purpose in Business Writing
COURSE
COMPLETION
Audience and Purpose in Business Writing
January 10, 2023
Skillsoft
Interacting with Customers
Interacting with Customers
COURSE
COMPLETION
Interacting with Customers
January 4, 2023
Skillsoft
Communicating Effectively with Customers
Communicating Effectively with Customers
COURSE
COMPLETION
Communicating Effectively with Customers
December 27, 2022
Skillsoft
