25.8.20

Transcript

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Date of Download:

April 26, 2025

Credentials

Name	Website	Issued On
Exploring Customer Journey Mapping.	www.skillsoft.com	Aug 11, 2022
Achieving Customer-centric Design with User Personas.	www.skillsoft.com	Aug 11, 2022
Leading Your Team through Change.	www.skillsoft.com	Nov 25, 2020
Controlling Conflict, Stress, and Time in Customer Service.	www.skillsoft.com	Nov 23, 2020
Dealing with Customer Service Incidents and Complaints.	www.skillsoft.com	Nov 23, 2020
Facing Confrontation in Customer Service.	www.skillsoft.com	Nov 23, 2020
Using Strategic Thinking to Consider the Big Picture.	www.skillsoft.com	Nov 20, 2020
Monitoring & Reporting.	www.skillsoft.com	Nov 20, 2020
ITIL® Service Operation Processes.	www.skillsoft.com	Nov 18, 2020
ITIL® Service Operation Concepts.	www.skillsoft.com	Nov 5, 2020
Software Project Management Communication Skills.	www.skillsoft.com	Oct 20, 2020
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Aug 19, 2020
ITIL® 4 Foundation: The Service Value System.	www.skillsoft.com	Aug 14, 2020
ITIL® Service Transition Concepts and Processes.	www.skillsoft.com	Aug 14, 2020
ITIL® 4 Foundation: The Service Value Chain.	www.skillsoft.com	Aug 13, 2020
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Aug 12, 2020