Adi De Castro

Controlling Conflict, Stress, and Time in Customer Service

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COMPLETION

Providing Effective Internal Customer Service

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COMPLETION

Creating Effective Social Customer Service

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COMPLETION

Customer Service: Becoming a Chat Agent Star

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COMPLETION

Providing Telephone Customer Service

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COMPLETION

Customer Service: Adapting to Your Customers' Cues

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COMPLETION

Customer Service: Strengthening Your Service Skills

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COMPLETION

Customer Service: Generating Effective Solutions

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COMPLETION

Rapport Building in Customer Service

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COMPLETION

Dealing with Customer Service Incidents and Complaints

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COMPLETION

Customer Service: Fostering a Service Mindset

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COMPLETION

Customer Service: Discovering Customer Needs

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COMPLETION

Polishing Your Skills for Excellent Customer Service

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COMPLETION

Customer Service: Interpreting Customers’ Service Priorities

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COMPLETION

Using Active Listening in Workplace Situations

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COMPLETION

Customer Service: Engaging with Customers

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COMPLETION