25.14.29

Transcript

Name:

Date of Download:

July 21, 2025

Credentials

Name	Website	Issued On
Interacting with Customers.	www.skillsoft.com	Sep 1, 2022
Customer Service: Engaging with Customers.	www.skillsoft.com	Sep 1, 2022
Customer Service: Generating Effective Solutions.	www.skillsoft.com	Sep 1, 2022
Customer Service: Fostering a Service Mindset.	www.skillsoft.com	Sep 1, 2022
Using messaging & call tools in Teams 2022.	www.skillsoft.com	Jul 31, 2022
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Dec 21, 2021
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Dec 21, 2021
The Service Value Chain and General Management Practices.	www.skillsoft.com	Dec 21, 2021
Event, Incident, and Problem Management.	www.skillsoft.com	Dec 21, 2021
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Dec 21, 2021
Release, Service Level, and Availability Management.	www.skillsoft.com	Dec 21, 2021
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Dec 1, 2021
Discovering & Using your Desktop.	www.skillsoft.com	Mar 23, 2021
Searching for & finding items.	www.skillsoft.com	Mar 23, 2021
Managing windows.	www.skillsoft.com	Mar 23, 2021
Using & Managing Apps.	www.skillsoft.com	Mar 23, 2021