25.12.4

Transcript

Name:

Date of Download:

June 8, 2025

Credentials

Name	Website	Issued On
Engaging the Power of a Multigenerational Workforce.	www.skillsoft.com	Mar 19, 2025
The Essentials for Anger Management.	www.skillsoft.com	Jan 30, 2024
Developing Diplomacy and Tact.	www.skillsoft.com	Jan 29, 2024
Controlling Conflict, Stress, and Time in Customer Service.	www.skillsoft.com	Sep 25, 2023
Communicating Effectively with Customers.	www.skillsoft.com	Sep 25, 2023
Interacting with Customers.	www.skillsoft.com	Sep 25, 2023
Customer Service: Engaging with Customers.	www.skillsoft.com	Sep 25, 2023
Customer Service: Fostering a Service Mindset.	www.skillsoft.com	Sep 25, 2023
Customer Service: Discovering Customer Needs.	www.skillsoft.com	Sep 11, 2023
Customer Service: Interpreting Customers’ Service Priorities.	www.skillsoft.com	Sep 1, 2023
Customer Service: Adapting to Your Customers' Cues.	www.skillsoft.com	Sep 1, 2023
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Feb 13, 2023
The Service Value Chain and General Management Practices.	www.skillsoft.com	Feb 13, 2023
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Feb 10, 2023
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Feb 2, 2023
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Feb 2, 2023