Billy-Joe Newington

Leadership Insights on Emotional Intelligence

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Difficult People: Can't Change Them, so Change Yourself

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Becoming an Emotionally Intelligent Leader

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Navigating the Workplace with Emotional Intelligence

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Shaping the Customer Experience across Digital and Physical Channels

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Embracing a Customer-obsessed Mentality

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Developing Emotional Intelligence

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Leading through Motivation

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Trust Building through Effective Communication

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Establishing Team Goals and Responsibilities, and Using Feedback Effectively

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Effective Team Communication

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Being a Fair and Caring Manager

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Psychological Safety: Building a Culture of Inclusion and Innovation

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Managing Your Time So It Doesn’t Manage You

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Synchronize Goals to Optimize Your Team

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Receiving Feedback with an Open Mind

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