brandon webb's Credentials wallet • SkillSoft Digital Badges

25.13.16

Motivation and Performance

Selling Skills

Sales Manager Journey

Coaching and Training a Sales Team

Customer Service and Satisfaction

Teambuilding and Management

Taking the Lead with Workplace Motivation and Engagement

Controlling Conflict, Stress, and Time in Customer Service

Communicating Effectively with Customers

Interacting with Customers

Facing Confrontation in Customer Service

Strategies for Building a Cohesive Team

Establishing Team Goals and Responsibilities, and Using Feedback Effectively

Detecting and Dealing with Performance Problems

Dealing with Customer Service Incidents and Complaints

Managing Employee Development