25.12.5

Transcript

Name:

Date of Download:

June 9, 2025

Credentials

Name	Website	Issued On
Sign-in & Setup in Salesforce Lightning (2018 update).	www.skillsoft.com	Dec 1, 2022
Keeping Track of Activities in Salesforce Lightning (2018 update).	www.skillsoft.com	Dec 1, 2022
Rapport Building in Customer Service.	www.skillsoft.com	Nov 23, 2022
Controlling Conflict, Stress, and Time in Customer Service.	www.skillsoft.com	Nov 21, 2022
Providing Telephone Customer Service.	www.skillsoft.com	Nov 21, 2022
Expert Insights on Call Center Operations Management.	www.skillsoft.com	Nov 21, 2022
How to Manage Difficult Conversations.	www.skillsoft.com	Oct 6, 2022
Polishing Your Skills for Excellent Customer Service.	www.skillsoft.com	May 20, 2022
Communicating with Confidence.	www.skillsoft.com	May 20, 2022
Facing Confrontation in Customer Service.	www.skillsoft.com	May 20, 2022
Providing Effective Internal Customer Service.	www.skillsoft.com	May 20, 2022
Dealing with Customer Service Incidents and Complaints.	www.skillsoft.com	May 20, 2022