Bruna Karoline Cavalcanti's Credentials wallet • SkillSoft Digital Badges

25.9.15

Resolving Workplace Conflict

Critical Thinking: Investigating Arguments

Customer Service: Discovering Customer Needs

Engaging Stakeholders (2021 Update)

Customer Service: Interpreting Customers’ Service Priorities

New Project Manager Essentials

Outwitting Your Cognitive Bias

Planning for Skills Needs and Managing Performance

Establishing Team Goals and Responsibilities, and Using Feedback Effectively

Negotiating the Best Solution

Encouraging Team Communication and Collaboration

Negotiating Well and Going for the Close

Customer Service: Engaging with Customers

Customer Service: Generating Effective Solutions

Customer Service: Strengthening Your Service Skills

Receiving Feedback with an Open Mind