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Key Concepts and the Four Dimensions of Service Management

ITIL® 4 Foundation: Key Concepts of Service Management

ITIL® 4 Foundation: Introduction

Polishing Your Skills for Excellent Customer Service

Dealing with Customer Service Incidents and Complaints

Customer Service: Engaging with Customers

Controlling Conflict, Stress, and Time in Customer Service

Facing Confrontation in Customer Service

Providing Effective Internal Customer Service

Designing a Customer Service Strategy

Providing Telephone Customer Service

Rapport Building in Customer Service

Providing On-site Customer Service

Customer Service: Generating Effective Solutions

Customer Service: Strengthening Your Service Skills

Customer Service: Becoming a Chat Agent Star