25.10.2

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Date of Download:

May 13, 2025

Credentials

Name	Website	Issued On
ITIL® 4 Foundation: The Guiding Principles.	www.skillsoft.com	Jun 1, 2021
Security Rules: Rules of Engagement.	www.skillsoft.com	Apr 8, 2021
Effective Digital Community Management.	www.skillsoft.com	Mar 29, 2021
ITIL® 4 Foundation: Service Management Practices (Part 1).	www.skillsoft.com	Mar 10, 2021
Facing Confrontation in Customer Service.	www.skillsoft.com	Mar 8, 2021
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Feb 15, 2021
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Jan 28, 2021
Polishing Your Skills for Excellent Customer Service.	www.skillsoft.com	Jan 28, 2021
Rapport Building in Customer Service.	www.skillsoft.com	Jan 13, 2021