Deanna Faye Ursua's Credentials wallet • SkillSoft Digital Badges

25.12.14

Sharpening Your Focus to Stay on Track

Making the Most of Making Mistakes

Polishing Your Skills for Excellent Customer Service

Running Meetings in Better Directions

Become a Great Listener

Controlling Conflict, Stress, and Time in Customer Service

Trust Building through Effective Communication

The Art of Staying Focused

The Art and Science of Communication

Do We Have A Failure to Communicate?

Effective Team Communication

Be Liked and Respected in the Workplace

Being an Effective Team Member

Getting Your Career on the Right Track

Customer Service: Discovering Customer Needs

Customer Service: Interpreting Customers’ Service Priorities