Doreen Sampong

Customer Service: Becoming a Chat Agent Star

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COMPLETION

Event, Incident, and Problem Management

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COMPLETION

Polishing Your Skills for Excellent Customer Service

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COMPLETION

Controlling Conflict, Stress, and Time in Customer Service

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COMPLETION

Communicating Effectively with Customers

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COMPLETION

Dealing with Customer Service Incidents and Complaints

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COMPLETION

Customer Service: Discovering Customer Needs

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COMPLETION

Interacting with Customers

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COMPLETION

Customer Service: Fostering a Service Mindset

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COMPLETION

Customer Service: Interpreting Customers’ Service Priorities

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COMPLETION

Customer Service: Adapting to Your Customers' Cues

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COMPLETION

Bridging Differences in Cross-cultural Communication

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COMPLETION