Erlinda Rahma Susanto

Proven Techniques for Technical Communication

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Event, Incident, and Problem Management

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Service Desk, IT Asset, Service Configuration, and Change Control Management

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Wireless LANs

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Ethernet LANs and Switching

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Networking Standards and Connections

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Problem Solving: Defining and Stating the Problem

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Critical Thinking: Challenging Assumptions

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Improving Your Technical Writing Skills

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Navigating in Yammer & using the inbox in Yammer Web 2020

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Posting, reacting & managing messages on the feed in Yammer Web 2020

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Designing a Customer Service Strategy

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Optimizing Virtual Collaboration

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Sending email in Outlook 365

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Managing & filing email in Outlook 365

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Formatting & proofreading email text in Outlook 365

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