Francine Cerdas

Microsoft Azure Fundamentals: Azure Management Tools

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Microsoft Azure Fundamentals: Cloud Computing

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Embracing a Customer-obsessed Mentality

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Sharpening Your Focus to Stay on Track

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Managing Your Time So It Doesn’t Manage You

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Making the Most of Making Mistakes

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The Art of Staying Focused

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Make The Time You Need: Get Organized

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Be Productive by Working Efficiently

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Saving Time by Setting Goals

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Facing Confrontation in Customer Service

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Providing Telephone Customer Service

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Customer Service: Engaging with Customers

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Customer Service: Discovering Customer Needs

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Customer Service: Generating Effective Solutions

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Remaining Tactful and Diplomatic under Pressure

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