Grazel Espiritu

Serving Digital Customers with Omnichannel

COURSE

COMPLETION

Shaping the Customer Experience across Digital and Physical Channels

COURSE

COMPLETION

Applying Virtual Assistant Technology

COURSE

COMPLETION

Creating Engagement with Virtual Reality

COURSE

COMPLETION

Effective Edge Computing

COURSE

COMPLETION

Understanding the Digital Customer

COURSE

COMPLETION

Using Robots and RPA in the Workplace

COURSE

COMPLETION

Connecting with the Internet of Things

COURSE

COMPLETION

Controlling Conflict, Stress, and Time in Customer Service

COURSE

COMPLETION

Facing Confrontation in Customer Service

COURSE

COMPLETION

Dealing with Customer Service Incidents and Complaints

COURSE

COMPLETION

Designing a Customer Service Strategy

COURSE

COMPLETION

Expert Insights on Call Center Operations Management

COURSE

COMPLETION

Enhancing the Customer Experience with HCI

COURSE

COMPLETION

Providing Telephone Customer Service

COURSE

COMPLETION

Providing Effective Internal Customer Service

COURSE

COMPLETION