25.10.2

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Date of Download:

May 12, 2025

Credentials

Name	Website	Issued On
Agile & TDD Best Practices for APIs: Test-driven Development Strategy.	www.skillsoft.com	Oct 24, 2023
Scrum Artifacts and Investment Guidelines.	www.skillsoft.com	Oct 23, 2023
The Service Value Chain and General Management Practices.	www.skillsoft.com	Oct 5, 2023
Event, Incident, and Problem Management.	www.skillsoft.com	Oct 5, 2023
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Oct 5, 2023
Release, Service Level, and Availability Management.	www.skillsoft.com	Oct 5, 2023
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Oct 4, 2023
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Oct 4, 2023
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Sep 29, 2023
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Sep 28, 2023
Resolving Workplace Conflict.	www.skillsoft.com	Jun 30, 2023
Customer Service: Fostering a Service Mindset.	www.skillsoft.com	Jun 30, 2023
Expert Insights on Dealing with Conflict.	www.skillsoft.com	Jun 20, 2023
Managing Your Time So It Doesn’t Manage You.	www.skillsoft.com	Jun 13, 2023
Make The Time You Need: Get Organized.	www.skillsoft.com	Jun 13, 2023
Establishing Team Goals and Responsibilities, and Using Feedback Effectively.	www.skillsoft.com	Jun 12, 2023