Hanika Vats

Key Concepts and the Four Dimensions of Service Management

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The Guiding Principles of the Service Value System and Continual Improvement Model

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The Service Value Chain and General Management Practices

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Event, Incident, and Problem Management

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Service Desk, IT Asset, Service Configuration, and Change Control Management

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Release, Service Level, and Availability Management

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Risk Management: Project Risk Assessment

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Agile Methodologies

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Project Management Needs vs. Expectations

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Stakeholder Communication: Software Projects & Stakeholder Communication

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Managing and Engaging Stakeholders

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Business Analysis for Project Management: Practices for Later Project Stages

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Agile & TDD Best Practices for APIs: Test-driven Development Strategy

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Agile Foundations: Fundamentals

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Agile Foundations: Scrum Methodology

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Project Evaluation: Defining Success Metrics

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