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Date of Download:

May 11, 2025

Name	Website	Issued On
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Feb 26, 2023
Controlling Conflict, Stress, and Time in Customer Service.	www.skillsoft.com	Oct 12, 2022
Expert Insights on Difficult Conversations.	www.skillsoft.com	Sep 9, 2022
Rapport Building in Customer Service.	www.skillsoft.com	Sep 9, 2022
Expert Insights on Dealing with Conflict.	www.skillsoft.com	Sep 8, 2022
Dealing with Customer Service Incidents and Complaints.	www.skillsoft.com	Sep 8, 2022
Aligning Goals and Priorities To Manage Time.	www.skillsoft.com	Sep 7, 2022

Iadviga-Iuliana Iurasek