25.9.12

Transcript

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Date of Download:

May 1, 2025

Credentials

Name	Website	Issued On
Audience and Purpose in Business Writing.	www.skillsoft.com	Apr 19, 2023
How to Manage Difficult Conversations.	www.skillsoft.com	Apr 17, 2023
Leads, Opportunities, & Accounts in Salesforce Lightning.	www.skillsoft.com	Apr 17, 2023
Contact Management & Communication in Salesforce Lightning.	www.skillsoft.com	Apr 14, 2023
Basic Programming in Force.com.	www.skillsoft.com	Apr 14, 2023
Sign-in & Setup with Salesforce Lightning.	www.skillsoft.com	Apr 14, 2023
Keeping Track of Activities in Salesforce Lightning.	www.skillsoft.com	Apr 14, 2023
Managing Sales Data in</br> Salesforce Lightning.	www.skillsoft.com	Apr 14, 2023
Polishing Your Skills for Excellent Customer Service.	www.skillsoft.com	Feb 22, 2023
Proven Techniques for Technical Communication.	www.skillsoft.com	Feb 22, 2023
Facing Confrontation in Customer Service.	www.skillsoft.com	Feb 22, 2023
Expert Insights on Call Center Operations Management.	www.skillsoft.com	Feb 22, 2023
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Feb 21, 2023
The Service Value Chain and General Management Practices.	www.skillsoft.com	Feb 21, 2023
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Feb 20, 2023
Event, Incident, and Problem Management.	www.skillsoft.com	Feb 10, 2023