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25.8.20

ITIL® 4 Foundation: Key Concepts of Service Management

ITIL® 4 Foundation: Introduction

Key Concepts and the Four Dimensions of Service Management

The Guiding Principles of the Service Value System and Continual Improvement Model

The Service Value Chain and General Management Practices

Event, Incident, and Problem Management

Service Desk, IT Asset, Service Configuration, and Change Control Management

Release, Service Level, and Availability Management

Generative AI APIs for Practical Applications: An Introduction

How Culture Impacts Communication

Clarity and Conciseness in Business Writing

Using Communication Strategies to Bridge Cultural Divides

Keeping Business Calls Professional

Editing and Proofreading Business Documents

Writing and Preparing an Effective Speech

Improving Your Technical Writing Skills