25.9.5

Transcript

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Date of Download:

April 29, 2025

Credentials

Name	Website	Issued On
Leadership Transitions: Becoming a Frontline Manager.	www.skillsoft.com	Jan 12, 2024
Event, Incident, and Problem Management.	www.skillsoft.com	Oct 29, 2023
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Oct 29, 2023
Release, Service Level, and Availability Management.	www.skillsoft.com	Oct 29, 2023
The Service Value Chain and General Management Practices.	www.skillsoft.com	Oct 27, 2023
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Aug 2, 2023
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Aug 1, 2023
Customer Service: Discovering Customer Needs.	www.skillsoft.com	Apr 12, 2023
Managing in a Crisis.	www.skillsoft.com	Apr 12, 2023
Developing a Personal Accountability Framework.	www.skillsoft.com	Apr 12, 2023
Difficult People: Why They Act That Way and How to Deal with Them.	www.skillsoft.com	Apr 12, 2023
Leading by Motivating.	www.skillsoft.com	Apr 7, 2023
Strategies for Building a Cohesive Team.	www.skillsoft.com	Apr 7, 2023
Knowing When to Take Strategic Risks.	www.skillsoft.com	Apr 3, 2023
Leadership Insights on Leading with Agility.	www.skillsoft.com	Mar 28, 2023
Expert Insights on Problem Solving.	www.skillsoft.com	Mar 27, 2023