25.9.12

Transcript

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Date of Download:

May 4, 2025

Credentials

Name	Website	Issued On
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Jun 17, 2022
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Jun 17, 2022
The Service Value Chain and General Management Practices.	www.skillsoft.com	Jun 17, 2022
Event, Incident, and Problem Management.	www.skillsoft.com	Jun 17, 2022
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Jun 17, 2022
Release, Service Level, and Availability Management.	www.skillsoft.com	Jun 17, 2022
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	May 30, 2022
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	May 28, 2022