25.10.20
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LF
Laryssa Ferreira de lima
12 Credentials
1 Issuer
Customer Service: Engaging with Customers
Customer Service: Engaging with Customers
COURSE
COMPLETION
Customer Service: Engaging with Customers
January 29, 2025
Skillsoft
Embracing a Customer-obsessed Mentality
Embracing a Customer-obsessed Mentality
COURSE
COMPLETION
Embracing a Customer-obsessed Mentality
January 28, 2025
Skillsoft
Release, Service Level, and Availability Management
Release, Service Level, and Availability Management
COURSE
COMPLETION
Release, Service Level, and Availability Management
January 19, 2025
Skillsoft
Service Desk, IT Asset, Service Configuration, and Change Control Management
Service Desk, IT Asset, Service Configuration, and Change Control Management
COURSE
COMPLETION
Service Desk, IT Asset, Service Configuration, and Change Control Management
January 16, 2025
Skillsoft
Event, Incident, and Problem Management
Event, Incident, and Problem Management
COURSE
COMPLETION
Event, Incident, and Problem Management
January 15, 2025
Skillsoft
Generative AI and Its Impact to Everyday Business
Generative AI and Its Impact to Everyday Business
COURSE
COMPLETION
Generative AI and Its Impact to Everyday Business
December 31, 2024
Skillsoft
The Service Value Chain and General Management Practices
The Service Value Chain and General Management Practices
COURSE
COMPLETION
The Service Value Chain and General Management Practices
July 5, 2024
Skillsoft
The Guiding Principles of the Service Value System and Continual Improvement Model
The Guiding Principles of the Service Value System and Continual Improvement Model
COURSE
COMPLETION
The Guiding Principles of the Service Value System and Continual Improvement Model
April 11, 2024
Skillsoft
Key Concepts and the Four Dimensions of Service Management
Key Concepts and the Four Dimensions of Service Management
COURSE
COMPLETION
Key Concepts and the Four Dimensions of Service Management
April 5, 2024
Skillsoft
ITIL® 4 Foundation: Key Concepts of Service Management
ITIL® 4 Foundation: Key Concepts of Service Management
COURSE
COMPLETION
ITIL® 4 Foundation: Key Concepts of Service Management
April 24, 2023
Skillsoft
ITIL® 4 Foundation: Introduction
ITIL® 4 Foundation: Introduction
COURSE
COMPLETION
ITIL® 4 Foundation: Introduction
April 17, 2023
Skillsoft
Agile Principles and Methodologies
Agile Principles and Methodologies
COURSE
COMPLETION
Agile Principles and Methodologies
April 17, 2023
Skillsoft
