Luis Martinez

Expert Insights on Emotional Intelligence

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Customer Service: Discovering Customer Needs

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Developing Emotional Intelligence

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Navigating the Workplace with Emotional Intelligence

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Controlling Conflict, Stress, and Time in Customer Service

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Communicating Effectively with Customers

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The Essentials for Anger Management

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Expert Insights on Listening

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Creating Effective Social Customer Service

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Become a Great Listener

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Listening Even When It's Difficult to Listen

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The Art and Science of Communication

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