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25.12.6

Proofing email in Outlook 365

Tagging, sorting and filtering emails in Outlook Microsoft 365

Customer Service: Discovering Customer Needs

Setting up the application in Outlook Microsoft 365

Using calendar tools & tasks in Outlook Microsoft 365

Sending and receiving emails in Outlook Microsoft 365

Customer Service: Strengthening Your Service Skills

Ten common tools in Excel 365

Customizing text & number formats in Excel 365

Finding and grouping data in Excel 365

The Guiding Principles of the Service Value System and Continual Improvement Model

Service Desk, IT Asset, Service Configuration, and Change Control Management

Networking Standards and Connections

Filtering and sorting data in Excel 365

Applying custom formatting in Excel 365

Using conditional formulas in Excel 365