Marcus Chapin

Leadership Insights on Building & Leading Teams

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Building the Foundation for an Effective Team

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Expert Insights on Developing as a Leader

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Navigating Other People's Emotions

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Communicating Effectively with Customers

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Interacting with Customers

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Expert Insights on Essential Customer Service Skills

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Polishing Your Skills for Excellent Customer Service

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Expert Insights on Customer Relationships

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Building and Leading Successful Teams

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Rapport Building in Customer Service

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Leading by Motivating

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Leading through Inspiration

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Resolving Workplace Conflict

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Aligning Goals and Priorities To Manage Time

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Developing Emotional Intelligence

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