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June 8, 2025

Name	Website	Issued On
Listening Even When it's Difficult to Listen.	www.skillsoft.com	Jul 20, 2020
Rapport Building in Customer Service.	www.skillsoft.com	Jul 20, 2020
Facing Confrontation in Customer Service.	www.skillsoft.com	Jul 20, 2020
Dealing with Customer Service Incidents and Complaints.	www.skillsoft.com	Jul 20, 2020
Northwestern University 101: Leading with Analytics.	www.kellogg.northwestern.edu	Jul 17, 2020

Mary Ortiz