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25.14.29

New Project Manager Essentials

Creating a Project Schedule and Budget

Defining a Project Scope and Team

Communicating Effectively with Customers

Interacting with Customers

Dealing with Customer Service Incidents and Complaints

Ten common tools in PowerPoint 365

Customer Service: Discovering Customer Needs

Customer Service: Interpreting Customers’ Service Priorities

Customer Service: Adapting to Your Customers' Cues

Customer Service: Engaging with Customers

Customer Service: Fostering a Service Mindset