Mohammed Sohail

The Service Value Chain and General Management Practices

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Service Desk, IT Asset, Service Configuration, and Change Control Management

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Key Concepts and the Four Dimensions of Service Management

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The Guiding Principles of the Service Value System and Continual Improvement Model

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Customer Service: Strengthening Your Service Skills

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Using Business Etiquette to Increase Your Professionalism

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Bridging Differences in Cross-cultural Communication

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Expanding Your Communication Skill Set

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Improving Your Reading Speed and Comprehension

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Clarity and Conciseness in Business Writing

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Using the Parts of Speech

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Using Punctuation Marks

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Improving Your Memory Skills

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Enhancing Communication through Listening

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Overcoming Barriers to Effective Listening

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Listening to Engage, Empower, and Influence

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