Nikhil Singh

Internet of Things Overview

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Key Concepts and the Four Dimensions of Service Management

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The Guiding Principles of the Service Value System and Continual Improvement Model

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The Service Value Chain and General Management Practices

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Event, Incident, and Problem Management

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Service Desk, IT Asset, Service Configuration, and Change Control Management

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Release, Service Level, and Availability Management

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Be Liked and Respected in the Workplace

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Developing Your Business Acumen

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Clarity and Conciseness in Business Writing

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Developing a Plan to Further Your Career

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Sending E-mails to the Right People

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Improving Your Technical Writing Skills

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Creating Well-constructed Sentences

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Abbreviating, Capitalizing, and Using Numbers

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Earning and Offering Trust at Work

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