Nur Farhana Mohamad Farris

Customer Service: Discovering Customer Needs

COURSE

COMPLETION

Embracing a Customer-obsessed Mentality

COURSE

COMPLETION

Customer Service: Interpreting Customers’ Service Priorities

COURSE

COMPLETION

Customer Service: Adapting to Your Customers' Cues

COURSE

COMPLETION

Shaping the Customer Experience across Digital and Physical Channels

COURSE

COMPLETION

Exploring Customer Journey Mapping

COURSE

COMPLETION

Achieving Customer-centric Design with User Personas

COURSE

COMPLETION

Customer Service: Engaging with Customers

COURSE

COMPLETION

Customer Service: Generating Effective Solutions

COURSE

COMPLETION

Customer Service: Fostering a Service Mindset

COURSE

COMPLETION

Customer Feedback and Needs

TRACK

COMPLETION

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Expert Insights on Leading Change

COURSE

COMPLETION

Expert Insights on Managing Change

COURSE

COMPLETION

Expert Insights on Customer Relationships

COURSE

COMPLETION

Making Change Stick

COURSE

COMPLETION

Facilitating Sustainable Change

COURSE

COMPLETION