Nurul Azira Abd Rashid

Six Sigma and Lean: Foundations and Principles

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COMPLETION

Six Sigma: Team Basics, Roles, and Responsibilities

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COMPLETION

Customer Service: Discovering Customer Needs

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COMPLETION

Embracing a Customer-obsessed Mentality

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COMPLETION

Becoming a Continuous Learner

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How to Learn Effectively

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COMPLETION

Customer Service: Interpreting Customers’ Service Priorities

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COMPLETION

Customer Service: Adapting to Your Customers' Cues

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COMPLETION

Keeping Your Skill Set Current in the Digital Economy

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Shaping the Customer Experience across Digital and Physical Channels

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Learning from Failure

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Exploring Customer Journey Mapping

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Achieving Customer-centric Design with User Personas

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Uncovering and Utilizing Your Talents and Skills

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Managing Employee Development

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Positive Atmosphere:  How Organizational Learning Drives Positive Change

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COMPLETION