Paulo Bortolozzo

Leveraging the Power of Analogical Thinking

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Choosing and Using the Best Solution

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Solve Problems Using Systems Thinking in the Workplace

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Getting to the Root of a Problem

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Problem Solving: Defining and Stating the Problem

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Problem Solving: Choosing and Implementing the Right Solution

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Influencing through Positive Leadership

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Developing Emotional Intelligence

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Customer Service: Interpreting Customers’ Service Priorities

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Customer Service: Adapting to Your Customers' Cues

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Coaching Techniques That Inspire Coachees to Action

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Running Meetings in Better Directions

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Planning Meetings Fit for Purpose

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Taking the Lead with Workplace Motivation and Engagement

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Keeping Your Coachee Committed and Accountable

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Navigating Other People's Emotions

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