25.12.4

Transcript

Name:

Date of Download:

June 7, 2025

Credentials

Name	Website	Issued On
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	May 1, 2023
The Service Value Chain and General Management Practices.	www.skillsoft.com	May 1, 2023
Event, Incident, and Problem Management.	www.skillsoft.com	May 1, 2023
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	May 1, 2023
Release, Service Level, and Availability Management.	www.skillsoft.com	Apr 28, 2023
Customer Service: Discovering Customer Needs.	www.skillsoft.com	Apr 23, 2023
Customer Service: Interpreting Customers’ Service Priorities.	www.skillsoft.com	Apr 23, 2023
Customer Service: Adapting to Your Customers' Cues.	www.skillsoft.com	Apr 23, 2023
Building Customer Relationships in a Virtual Environment.	www.skillsoft.com	Apr 23, 2023
Customer Service: Generating Effective Solutions.	www.skillsoft.com	Apr 21, 2023
Customer Service: Fostering a Service Mindset.	www.skillsoft.com	Apr 21, 2023
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Apr 19, 2023
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Apr 19, 2023
Cybersecurity Awareness: Key Security Terms & Concepts.	www.skillsoft.com	Apr 4, 2023
Security Risks: Key Risk Terms & Concepts.	www.skillsoft.com	Apr 4, 2023
Cybersecurity Awareness: Exposure to Security Risks.	www.skillsoft.com	Mar 29, 2023