Poojashree M's Credentials wallet • SkillSoft Digital Badges

25.15.9

Customer Service: Discovering Customer Needs

Navigating Other People's Emotions

Navigating the Workplace with Emotional Intelligence

Taking Effective and Professional Notes

Choosing the Right Interpersonal Communication Method to Make Your Point

Communicating Effectively with Customers

Interacting with Customers

Capturing the Attention of Senior Executives

Trust Building through Effective Communication

How Culture Impacts Communication

Organizing Your E-mail

Writing Effective E-mails and Instant Messages

Clarity and Conciseness in Business Writing

Dealing with Customer Service Incidents and Complaints

Using Communication Strategies to Bridge Cultural Divides

Keeping Business Calls Professional