Prabhu arockia raja J

The Guiding Principles of the Service Value System and Continual Improvement Model

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The Service Value Chain and General Management Practices

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Event, Incident, and Problem Management

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Service Desk, IT Asset, Service Configuration, and Change Control Management

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Key Concepts and the Four Dimensions of Service Management

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Release, Service Level, and Availability Management

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Overcoming Barriers to Effective Listening

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Using Active Listening in Workplace Situations

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Enhancing Communication through Listening

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Conquering the Challenges of Public Speaking

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Communicating Effectively with Customers

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Do We Have A Failure to Communicate?

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Expert Insights on Listening

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Interacting with Customers

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Expert Insights on Communication Essentials

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Trust Building through Effective Communication

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